WFNNB / Comenity / Pier One Credit Card Business
If you thought the Pier One card through Chase was bad WFNNB (World Financial Network National) a.k.a. Comenity is worse! They raised my rate to 26.99% from 21.99% late fees went from $10.00 to $35.00. They somehow got me on paperless billing so I never rec’d the statement by email or mail. After 2 month’s, Comenity called me on Labor Day to tell me my account was overdue… just what you want to deal with on a holiday…huh! Anyway, I paid the bill online that day and explained to them that I never wanted paperless billing. The agent removed the late fee’s and I was back on paper statements. I thought we were good until I saw that this incident was reported to the credit bureau and it lowered my score. To make a long story short…Comenity did nothing until I contacted Pier One Corporate offices. They conferenced me in with WFNNB/Comenity explained the issues and resolved it in a couple minuteds. Turns out other customers had the same issue. I was told that my payment history with them would be restored byt the end of the week. Kudos to Pier One customer relations team for their help. However, I closed my Pier One card and my Carson Pirie Scott card as they too moved to this bank. SAY NO TO WFNNB/COMENITY!!! SAVE YOURSELF AGGREVATION AND PAY CASH OR USE ANOTHER CREDIT CARD.
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First Name: WFNNB
Middle Name: /
Last Name: Comenity / Pier One Credit Card